Customer Care & Support

Properly cleaning and maintaining your windows, conservatories, and doors is essential for both performance and appearance. 

1. Regularly clean the glass, frames, and hardware using a mild, non-abrasive cleaner and a soft cloth or sponge. 
2. Lubricate hinges and moving parts as needed to ensure smooth operation. 
3. Check for any signs of damage or wear and address them promptly to prevent issues from worsening.

For specific maintenance guidelines and product recommendations, please reach out to our team for expert advice tailored to your needs.

If you notice condensation or fogging on your windows, it indicates an issue with your window's insulation. The seal on a properly insulated window should prevent fogging, but if it doesn't, it may be necessary to replace the window. To address the problem, examine your window seals, glass, and sash to determine the cause of the fogging.

We provide a warranty for our products, which covers defective workmanship and materials for a period of five years from the date of installation. This warranty is not transferable to subsequent property owners and applies only to the individuals who signed the contract. 

Find out more about making a warranty claim on our terms and conditions page.

You can upgrade your existing windows or conservatories with new features and technology, such as triple or double-glazing windows. These upgrades can improve energy efficiency and reduce noise. For more details and to discuss your options, please get in touch with our team.

Preparing your windows and conservatories for different seasons like winter or summer can be accomplished with some practical steps. Consider adding window dressings like blinds, which are a great way to minimise drafts. 

During winter, you can open them on sunny days to maximise natural heat and close them when using radiators to prevent heat loss through the windows. This approach helps in regulating temperature and energy efficiency throughout the changing seasons.

To enhance the energy efficiency of your windows and conservatories, one effective step is to consider upgrading to energy-efficient double or triple-glazing windows. These advanced glazing options provide better insulation, reducing heat loss in winter and heat gain in summer. 

Additionally, sealing any gaps or cracks around the window frames and ensuring proper insulation can further improve energy efficiency.

If you're dealing with drafts or leaks around your windows, it's crucial to take action. Contact our team to address the issue and discuss options like upgrading your windows for improved energy efficiency. Addressing these concerns promptly helps maintain a comfortable and efficient living environment.

Find out whether your double glazing windows need replacing here.

Certainly, we're here to provide advice and guidance on decorating or renovating your conservatory space. Whether you're looking to refresh the decor, make structural changes, or optimise the functionality of your conservatory, our experts can offer valuable insights and suggestions tailored to your preferences and needs. 

Upgrading to double-glazed or energy-efficient windows brings several advantages. These windows help keep external noise at bay, preserving heat, and maintaining a warmer indoor environment. 

Double-glazed windows are effective in reducing condensation on your windows and lowering your overall energy consumption for heating, making them a practical choice for improved comfort and energy efficiency in your home.

Learn the benefits of installing energy efficient windows here.

Scheduling a consultation or service appointment with us for your windows or conservatories is simple and convenient. You can reach out to our team by completing our contact form or by visiting us at our showroom.

Yes, we offer valuable tips and recommendations for childproofing and enhancing the safety of windows and conservatories in a family home.

Ensuring the safety of your loved ones is a top priority, and our experts can provide guidance on measures like installing childproof locks, safety glasses, or protective barriers to prevent accidents and create a secure environment within your home.